Community Service Agency: Intensive Care Coordination (ICC) & Family Support & Training (FS&T)

Intensive Care Coordination is an intensive, individualized care-planning and management process for children and youths with emotional and behavioral needs. Using the Wraparound care planning process, Care Coordinators work with a family to convene a team whose purpose is to create and implement an Individual Care Plan (ICP) for the child or youth. The Care Planning Team often includes family members, friends, and people from the family’s neighborhood or community, therapists, school administration or school support staff (i.e., nurses, adjustment counselors, behavioral health staff, etc.), social workers, and representatives of all child-serving agencies involved with the youth.  In partnership with the team, the family actively guides the child’s care. Together they come up with ways to support the family’s goals for the child (or youth’s goals, in the case of an older child) set in the individual care plan, which builds on the family’s strengths and respects its cultural preferences.
Family Support and Training is a service delivered by Family Partners, individuals with lived experience as the caregiver of a child or youth with behavioral health or special health care needs. The Family Partner provides emotional support for the caregiver, fosters empowerment, and encourages the expression of family voice. Family Partners often share parts of their own stories with the intention of connecting with caregivers and developing insight on their child’s and family’s behalf. Family Partners work with Care Coordinators to implement the Wraparound process with families, and they can also work with families in either In-Home Therapy or Outpatient Therapy.

Service Areas

Braintree Location: Abington, Avon, Braintree, Bridgewater, Brockton, Canton, Cohasset, East Bridgewater, Easton, Hanson, Hingham, Holbrook, Hull, Milton, Norwell, Quincy, Randolph, Rockland, Scituate, Stoughton, West Bridgewater, Weymouth, Whitman.

Plymouth Location: Abington, Carver,  Duxbury, Halifax, Hanover, Hanson, Kingston, Lakeville, Marion, Marshfield, Mattapoisett, Middleborough, Pembroke, Plymouth, Plimpton, Rochester, Rockland, Wareham, Whitman.

Funding Source

This program is funded by MassHealth and some commercial insurances.