Hospital Emergency Action Recovery/Coach Team (HEART)

We recognize that individuals with substance use disorders need immediate, respectful, responsive, and compassionate attention and supports. Our on-call recovery coaches provide support to individuals in the local emergency rooms at South Shore Hospital in Weymouth, MA and at Carney Hospital in Dorchester, MA.

A Recovery Coach can be reached between 8AM and 8PM 7 days a week and will arrive within one hour of the hospital’s request to meet with the Recoveree who was treated for an overdose or intoxication.

After the individual is medically and psychiatrically cleared by the emergency department staff, our recovery coaches will meet with the individual and offer support, resources, and most importantly understanding and hope.
Introducing the Recoveree (someone who is searching for recovery) to the Recovery Coach at this critical time allows the Recovery Coach an opportunity to make a connection and develop a recovery wellness action plan. The Recovery Coach will follow-up with the Recoveree in a few days to ensure they receive the support they will need in moving forward on their path of recovery.

Our Mission is to:

  • Reduce overdoses.
  • Make an authentic connection with the Recoveree.
  • Provide support and resources.
  • Offer hope and non-judgmental support in order to reduce the need to return to the emergency department.
  • Decrease stigma around Substance Use Disorders.

Recovery Coaches are individuals with lived experience who are trained through the Recovery Coach Academy. They are uniquely qualified to offer peer services to recoverees. Recovery Coaches guide and connect the recoveree with a recovery community; their role is to make an authentic connection and provide support and resources to sustain sobriety.

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